We're not your regular retail store by any means, & we don't operate the way the other places do either. Our regular customers know the routine, but sometimes we forget that new customers aren't familiar with how we work. So hopefully this will be some help when you come visit us.
Cleanup on aisle three:
We don't have carts, but we have lots of helping hands. Ever been to the Grocery before a snow, or stuck on I-71 behind a ten car pile up? Combine those & that's us if we used carts. Our aisles are smaller (compared to the big-box stores) which is how we can supply you with way more variety. Our helpers will be happy to carry your items to your bench.
We've got your number:
Behind the Garden Center in the main greenhouse is a loading area with numbered benches. When you make your first selection, we will place it on a bench in the loading area & give you that number. From then on we will be happy to carry as much as you like to your bench.
When you are finished shopping, our staff will write you out a ticket. Take that ticket to the cashier in the Garden Center to checkout. Different sections of our place may write their own tickets, so this is one time getting more than one ticket is just fine!
Load 'em up and head out:
After you pay, drive your car around to the loading area & give our staff your bench number & receipt. We will help you load your items so you can take them to their new home!
That's all folks:
It may sound like a crazy system, but it works. Trust us, we've been doing it for years! Of course, if you only have a few items, you are free to bypass the benches & carry them straight to the register.